Quick answers about StrykeMedia products, ordering, shipping, and support.
Are StrykeMedia products made to order?
Many products are produced after an order is placed through our production and fulfillment partners. This helps us offer a wider range of designs, colors, sizes, and product types without mass-producing unwanted inventory.
How long will my order take?
Made-to-order products require production time before shipping. Delivery timing can vary by product, destination, production partner, carrier, weather, and seasonal demand. Review the product and checkout information for available estimates. Tracking information is sent when it becomes available.
Can items from one order arrive separately?
Yes. Products may be made by different production partners, so an order containing multiple items may arrive in separate packages and on different days.
How do I choose the right size?
Check the size information on the individual product page before ordering. Sizing can differ between product types. If you are unsure, contact us with the product name and the size you are considering.
Can I change or cancel an order?
Contact us as soon as possible. Once a made-to-order item enters production, changes or cancellations may no longer be possible.
What if my item arrives damaged or incorrect?
Contact us promptly with your order number and clear photos of the item, packaging, and shipping label. Keep the product and packaging until you receive instructions.
What is the return policy?
Eligibility depends on the item and circumstances. Please read the Refund Policy before sending anything back. Made-to-order, personalized, final-sale, and certain hygiene-sensitive products may have restrictions.
Where is StrykeMedia located?
StrykeMedia LLC is an independent small business based in Cedar Rapids, Iowa.
Can I suggest a design or custom idea?
Yes. Send your idea through our Contact page with the theme, product type, colors, and wording you have in mind. Availability and pricing depend on the request.
Still need help?
Contact StrykeMedia and include the product name or order number when applicable.